Holiday247 believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Holiday247 marketing team has obtained on special tours like Group Tour, etc. These are limited occasion offers and therefore cancellations are not possible.
- In case you feel that the product (trip) received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Holiday247 or its affiliate partners will not be liable for any Visa rejections and Hotel cancellation policies would still stand as they are.
- Refunds can only be given in cases of inclusions mentioned in package confirmed by customer are not delivered by booking agent. Refunds will not be given in any other case.
- If due to unforeseen circumstances, the traveller has to pay for the inclusions already mentioned in the package, refund claims for the inclusions part of the package may be considered and refunded upon submission of proper receipts, provided this was pre-informed to Holiday247 advisor or travel agent.
- Holiday247 guarantees delivery of services booked through Travel Triangle. In case part package is booked by traveller themselves or outside of Travel Triangle, no claim against such services shall be entertained.
- In case local attractions are closed for maintenance/weather conditions/government orders/strike/curfew/natural calamity/other unforeseen reasons, Travel Triangle/travel agent will try its best to reimburse the traveller appropriate amount against the same in case refund is possible. However, Travel Triangle/travel agent are not obligated for the same and cannot be held liable against it.